March 2018

CGI’s improved client and customer experience

Cigna Group Insurance (CGI) is committed to making it easier for employers and their employees to make the most of their benefits. Our digital enhancements deliver on this promise by providing convenient, seamless ways to connect with us and engage in CGI benefits.

  • Automated text/call communications. For disability claim approvals. Customer has to opt-in/opt-out at the point of intake.
  • Live chat support. Customers have the flexibility to chat if they have short-term disability/family medical leave (STD/FML) and are registered on
  • Disability direct deposit. Customers can have their weekly/monthly benefit payments deposited directly into their checking or savings account.
  • Virtual hold. Automatic callback option for customers who don’t want to wait on hold.
  • Verbal authorization. Telephone-based voice response system to facilitate quick and accurate claims decisions.
  • Integrated mobile app. Seamless access to claims data across all benefits (medical, dental and disability) through myCigna mobile app.
  • Online EOI determination. Easier, online employee evidence of insurability (EOI) experience.
  • Online claims support. Easy online claim and intermittent leave submission and access for combined STD claim and leave information.
  • Real-time reporting. Client reporting dashboard with real-time customized reporting capabilities.

For more information, contact your Cigna representative today.