June 2020

Cigna Takes Action to Protect its Customers from COVID-19 Surprise Bills

From the start of the COVID-19 pandemic, Cigna has led the industry by taking action. For example, we help people recieve the testing, treatment, and information they need to get well and stay healthy. On May 6, Cigna launched its new Customer Protection Program to safeguard our customers from unexpected COVID-19 medical bills.

Surprise medical billing occurs when a patient seeks health care services from an in-network setting – but, during the course of treatment, care is provided by an out-of-network provider who bills the patient directly for services. At Cigna, we know that surprise billing can jeopardize a family's financial security.

The U.S. Department of Health and Human Services and several governors have taken critical steps to prevent COVID-19 surprise bills. Cigna is taking further action to reinforce this consumer protection. Cigna customers already will not pay out-of-pocket costs for COVID-19 related care – regardless of where treatment is received.*

With the Customer Protection Program, a first-of-its-kind initiative, we’re providing added patient security while advocating that providers bill fair and reasonable rates for care related to COVID-19. Cigna will not reimburse above a fair and reasonable rate, which is determined by referencing our in-network rates.

Read our press release to learn more about the Customer Protection Program.

Cigna is committed to doing all we can to help keep our customers healthy. We’re collaborating closely with health care stakeholders and federal and state governments across the United States and around the world to prevent the spread of COVID-19.

For more on what Cigna is doing to help, visit www.Cigna.com/COVID19.

*The treatments that Cigna will cover for COVID-19 are those covered under Medicare or other applicable state regulations.