December 2019

Express Scripts PharmacySM will be our home delivery pharmacy

Earlier this year, we announced that Express Scripts is now part of Cigna. Along with this combination, Express Scripts Pharmacy will be Cigna’s home delivery pharmacy when we upgrade clients to our new claim engine starting in 2020. This means that customers who use Cigna Home Delivery PharmacySM today to fill their maintenance medications will begin to use Express Scripts Pharmacy.  

Express Scripts Pharmacy is one of the country’s largest home delivery pharmacies. As a result, home delivery fulfillment from the Express Scripts Pharmacy will benefit clients and their covered members in many ways.

1. Convenient access to maintenance medications promotes adherence.

  • Up to 90 days’ supply of maintenance medicine mailed right to the customer’s door.
  • Easy enrollment in automatic refills for qualifying medications.
  • Easy and accurate online order tracking, managed via the myCigna® website or app

2. Specialized support for customers living with chronic conditions.

This means 24/7 access to personalized, one-on-one support. Specially trained pharmacists are available to offer guidance through Cigna's medication coaching program.

Ensuring a smooth and easy transition for our customers and clients is our first priority.

Once we upgrade clients to the new claims engine, Express Scripts Pharmacy will become our full service home delivery pharmacy of record and will process prescriptions for Cigna customers. At that time, customers will begin to see Express Scripts branding on their home delivery prescription bottles and other transactional correspondence. We will inform customers and network providers before any changes start to take place.

Once transitioned to Express Scripts Pharmacy, customers will:

  • Continue to call the same home delivery phone number and will continue to speak with Cigna Customer Service Advocates.
  • Continue to use the myCigna® app or website to manage their prescriptions online. We will automatically connect them from myCigna to their new online Express Scripts account portal.
  • Need to provide their payment and shipping information directly to Express Scripts Pharmacy. They can do this online or over the phone.

“Express Scripts Pharmacy” refers to ESI Mail Pharmacy Service, Inc. and Express Scripts Pharmacy, Inc. “Express Scripts,” “Express Scripts Pharmacy,” and “Therapeutic Resource Centers” are trademarks of Express Scripts Strategic Development, Inc.