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South Florida

March 27, 2019
An all-in-one health benefits solution in South Florida

Cigna SureFit® - South Florida is a local health care solution designed to make health care more personal and more affordable. It was built specifically for South Florida and the people who live here.

Integrated benefits with value built in
Cigna SureFit® health plans combine medical, pharmacy and behavioral health benefits with enhanced care management. Engineered to work better together, Cigna SureFit addresses the whole health of employees, including high-cost, co-occurring conditions. The integration of benefits streamlines administration and offers more opportunity for holistic employee engagement.

Smart decisions, made simple

Cigna SureFit includes Cigna One Guide® service with sophisticated, in-the-moment data to influence smart choices. With a holistic view of health information, personal guides can help employees with anything from choosing a plan and finding care, to saving money and getting the most from their benefits.

High-value network in South Florida

The Cigna SureFit network is built around a concentration of local, value-based providers committed to delivering quality care at a lower cost. Rewarded for quality rather than quantity, network providers continuously work to improve value. They collaborate and share data with hospitals and specialists to deliver efficient, whole-health care as a team. This helps drive network efficiencies, leading to potentially significant client savings over our Open Access Plus solution.*

Cigna SureFit – South Florida includes the following major providers.**

Primary Care Physician groups:

  • Baptist Health Quality Network
  • Cleveland Clinic Physician Group
  • Holy Cross Physician Partners
  • Orange Accountable Care of South Florida
  • Memorial Health Network
  • Palm Beach Accountable Care Organization
  • Pediatric Associates
  • PrimeHealth Physicians
  • University of Miami Physician Group

Hospitals systems:

  • Baptist Health South Florida
  • Bethesda Memorial Hospital
  • Boca Raton Regional Hospital
  • Broward Health
  • Cleveland Clinic Florida
  • Holy Cross Hospital
  • Jupiter Medical Center
  • Martin Health System
  • Mount Sinai Medical Center
  • Jackson Health System
  • Memorial Healthcare System
  • Nicklaus Children’s Hospital
  • Tenet Health System (effective 1/1/2020)
  • University of Miami Health System
  • Wellington Regional Medical Center

Cigna SureFit is an all-in-one benefits solution for the South Florida area. Designed to be affordable for your clients and their employees, it offers access to quality care with personal support and guidance for better whole health. Click here to learn more about the value Cigna SureFit plans can offer your clients, click here to learn more about the Cigna One Guide solution or contact your Cigna representative.

*Savings are estimated based on an internal Cigna study conducted in 2019 comparing Cigna’s SureFit network with Cigna’s Open Access Plus (OAP) network in South Florida, assuming equivalent benefit structure, deductibles, copay and out-of-pocket maximum limits. Results may vary.

** Provider network information as of January 2019 and is subject to change.

September 9, 2017
Cigna resources in response to Hurricane Irma

The safety and well-being of everyone we serve – and the communities we serve – is our highest priority. We hope and pray that you and your families remain safe during Hurricane Irma.

Customer Protection Actions
To ensure that Cigna customers in Florida have access to the medications and care they need, during the storm and after, Cigna has taken these actions, regardless of plan type:

  • Lifted prescription refill restrictions (“too soon to refill”)
  • Removed the requirement that customers use Cigna's mail order pharmacy for their prescription medications (Cigna is also encouraging customers to use the retail pharmacy that is most convenient for them)
  • Contacted affected customers who use Cigna's Specialty Pharmacy services to help them make alternate arrangements
  • Waived prior authorization requirements for acute medical care and behavioral health care
  • Authorizing non-emergency out-of-network (OON) services (inpatient or outpatient) at an in-network level when in-network services are not available because of disruption caused by the hurricane
  • Forgiving late payment of premiums – no coverage will be canceled due to late payment
  • For group disability insurance customers, Cigna will extend, as necessary, any claim filing deadlines for providers, insureds, certificate holders or enrollee

Reminder: Emergency and urgent outpatient care is covered at an in-network level, regardless of site, as it always is.

Telehealth Services
We realize that health care providers in the path of the hurricane have also been disrupted. We remind you that Cigna customers have access to telehealth services provided by MDLIVE and Amwell.

Customers can access telehealth services during this crisis using their smartphone by calling toll-free 24x7x365: MDLIVE 888.726.3171; Amwell: 855.667.9722.

Or by using these links:

For Video sessions:
Step 1: Visit the myCigna website or the myCigna app
Step 2: Select “Find care”
Step 3: Select “Cigna Telehealth Connection”
Step 3: Select a provider: Amwell or MDLIVE
Step 4: Download the mobile app and login/register to see a provider

Cigna also provides access to telehealth services for behavioral health:
For help finding a behavioral telehealth provider, customers should call: 800.926.2273.

24x7 Telephone Help Line
Cigna has expanded access to its 24x7 telephone help line to provide personal assistance and support for all residents in potentially affected areas. Phone lines are staffed with qualified clinicians who are available to speak with people about how to cope with loss, anxiety, stress or other issues resulting from the hurricane.

  • People who do not have health benefits or employee assistance program benefits with Cigna can call a special toll-free number - 866.912.1687 - 24 hours a day through October 15.
  • who have health benefits or employee assistance program benefits with Cigna should call the telephone number on their Cigna I.D. card or 800.244.6224.

What’s Next?
We will make decisions about what further actions we might take in the days ahead to help our clients and customers and the communities we serve.

Where We Are and Whom to Contact

Smaller Business
51-499 employees*

1571 Sawgrass Corporate Parkway
Sunrise FL, 33323
Telephone: 954.514.6600


Mack Perry
Sales Manager

Lisa McDonald
Sales Advisor

Steve Murphy
Regional Market Manager

Medium Business
500 - 4,999 employees**

1571 Sawgrass Corporate Parkway
Sunrise FL, 33323
Telephone: 954.514.6600


Jeff Swenson
Vice President of Sales, Florida

Lisa McDonald
Sales Advisor

Steve Murphy
Regional Market Manager

Large Employers
5,000 or more employees

1571 Sawgrass Corporate Parkway
Sunrise FL, 33323
Telephone: 954.514.6600


Alice Rawlings Williams, MBA
Vice President


Scott Carlisle
VP of Sales – National

Global Health Benefits

Gregg Coldiron

Individual Private Medical Insurance

Robert Claudio
Sales Representative

*In most states, Cigna offers group insurance coverage to employers with 51 or more full-time employees, as well as administrative services for self-funded plan with as few as 25 full-time employees. For more information about your state, contact your Cigna sales representative.

** Medium Business employers have 501 - 4,999 employees or may have more than 5,000 employees and are located in a single state.