The safety and well-being of everyone we serve – and the communities we serve – is our highest priority. We hope and pray that you and your families remain safe during Hurricane Irma.
Customer Protection Actions
To ensure that Cigna customers in Florida have access to the medications and care they need, during the storm and after, Cigna has taken these actions, regardless of plan type:
Reminder: Emergency and urgent outpatient care is covered at an in-network level, regardless of site, as it always is.
We realize that health care providers in the path of the hurricane have also been disrupted. We remind you that Cigna customers have access to telehealth services provided by MDLIVE and Amwell.
Customers can access telehealth services during this crisis using their smartphone by calling toll-free 24x7x365: MDLIVE 888.726.3171; Amwell: 855.667.9722.
Or by using these links:
For Video sessions:
Step 1: Visit the myCigna website or the myCigna app
Step 2: Select “Find care”
Step 3: Select “Cigna Telehealth Connection”
Step 3: Select a provider: Amwell or MDLIVE
Step 4: Download the mobile app and login/register to see a provider
Cigna also provides access to telehealth services for behavioral health:
For help finding a behavioral telehealth provider, customers should call: 800.926.2273.
24x7 Telephone Help Line
Cigna has expanded access to its 24x7 telephone help line to provide personal assistance and support for all residents in potentially affected areas. Phone lines are staffed with qualified clinicians who are available to speak with people about how to cope with loss, anxiety, stress or other issues resulting from the hurricane.
We will make decisions about what further actions we might take in the days ahead to help our clients and customers and the communities we serve.
2701 N. Rocky Point Drive
Tampa, FL 33607
Clients with 500 to 5000 Employees
Vice President of Sales, Florida
Clients with 250 to 499 Employees
Vice President, U500 Sales, North Florida
Regional Market Manager
*In most states, Cigna offers group insurance coverage to employers with 51 or more full-time employees, as well as administrative services for self-funded plan with as few as 25 full-time employees. For more information about your state, contact your Cigna sales representative.
** Medium Business employers have 501 - 4,999 employees or may have more than 5,000 employees and are located in a single state.