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North Florida

September 9, 2017
Cigna resources in response to Hurricane Irma

The safety and well-being of everyone we serve – and the communities we serve – is our highest priority. We hope and pray that you and your families remain safe during Hurricane Irma.

Customer Protection Actions
To ensure that Cigna customers in Florida have access to the medications and care they need, during the storm and after, Cigna has taken these actions, regardless of plan type:

  • Lifted prescription refill restrictions (“too soon to refill”)
  • Removed the requirement that customers use Cigna's mail order pharmacy for their prescription medications (Cigna is also encouraging customers to use the retail pharmacy that is most convenient for them)
  • Contacted affected customers who use Cigna's Specialty Pharmacy services to help them make alternate arrangements
  • Waived prior authorization requirements for acute medical care and behavioral health care
  • Authorizing non-emergency out-of-network (OON) services (inpatient or outpatient) at an in-network level when in-network services are not available because of disruption caused by the hurricane
  • Forgiving late payment of premiums – no coverage will be canceled due to late payment
  • For group disability insurance customers, Cigna will extend, as necessary, any claim filing deadlines for providers, insureds, certificate holders or enrollee

Reminder: Emergency and urgent outpatient care is covered at an in-network level, regardless of site, as it always is.

Telehealth Services
We realize that health care providers in the path of the hurricane have also been disrupted. We remind you that Cigna customers have access to telehealth services provided by MDLIVE and Amwell.

Customers can access telehealth services during this crisis using their smartphone by calling toll-free 24x7x365: MDLIVE 888.726.3171; Amwell: 855.667.9722.

Or by using these links:
www.amwellforcigna.com
www.mdliveforcigna.com

For Video sessions:
Step 1: Visit the myCigna website or the myCigna app
Step 2: Select “Find care”
Step 3: Select “Cigna Telehealth Connection”
Step 3: Select a provider: Amwell or MDLIVE
Step 4: Download the mobile app and login/register to see a provider

Cigna also provides access to telehealth services for behavioral health:
For help finding a behavioral telehealth provider, customers should call: 800.926.2273.

24x7 Telephone Help Line
Cigna has expanded access to its 24x7 telephone help line to provide personal assistance and support for all residents in potentially affected areas. Phone lines are staffed with qualified clinicians who are available to speak with people about how to cope with loss, anxiety, stress or other issues resulting from the hurricane.

  • People who do not have health benefits or employee assistance program benefits with Cigna can call a special toll-free number - 866.912.1687 - 24 hours a day through October 15.
  • who have health benefits or employee assistance program benefits with Cigna should call the telephone number on their Cigna I.D. card or 800.244.6224.

What’s Next?
We will make decisions about what further actions we might take in the days ahead to help our clients and customers and the communities we serve.

Where We Are and Whom to Contact

Smaller Business
51-499 employees*

2701 N. Rocky Point Drive, Suite 800
Tampa, FL 33607
Telephone: 813.637.1200

Medical

Tracy Hayes
Vice President, U500 Sales, North Florida
813.637.1214
Leslie.Hayes@Cigna.com

Dental
CGI

Steve Murphy
Regional Market Manager
860.302.9618
Stephen.Murphy@Cigna.com

Medium Business
500 - 4,999 employees**

2701 N. Rocky Point Drive
Suite 800
Tampa, FL 33607
Telephone: 813.637.1200

Medical

Clients with 500 to 5000 Employees
Jeff Swenson
Vice President of Sales, Florida
813.637.1291
Jeffrey.Swenson@Cigna.com

Clients with 250 to 499 Employees
Tracy Hayes
Vice President, U500 Sales, North Florida
813.637.1214
Leslie.Hayes@cigna.com

Dental
CGI

Steve Murphy
Regional Market Manager
860.302.9618
Stephen.Murphy@Cigna.com

Large Employers
5,000 or more employees

2701 N. Rocky Point Drive
Suite 800
Tampa, FL 33607
Telephone: 813.637.1200

Medical

Alice Rawlings Williams, MBA
Vice President
770.853.6474
Alice.Williams@Cigna.com

Dental
CGI

Scott Carlisle
VP of Sales – National
770.595.9310
Scott.Carlisle@Cigna.com

Global Health Benefits

Gregg Coldiron
813.637.1228
Gregory.Coldiron@Cigna.com

Individual Private Medical Insurance

Robert Claudio
Sales Representative
954.514.6702
robert.claudio@cigna.com

*In most states, Cigna offers group insurance coverage to employers with 51 or more full-time employees, as well as administrative services for self-funded plan with as few as 25 full-time employees. For more information about your state, contact your Cigna sales representative.

** Medium Business employers have 501 - 4,999 employees or may have more than 5,000 employees and are located in a single state.