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Midwest

September 4, 2019
All healthcare is local: How 3 health systems are delivering care through community partnerships

Health isn’t simply the absence of disease. It’s a complete state of physical, social and mental well-being. To deliver holistic health services to community members, many hospitals and healthcare providers are partnering with payers, government agencies and other organizations.

At Becker’s Hospital Review’s 10th Annual Meeting in Chicago, Cigna hosted a workshop to explore how three Chicago healthcare systems are using partnerships to provide more connected care to the community. The conversation was moderated by Catherine Dimou, MD, Cigna’s Midwest market medical executive.

Delivering Mental Health Services in Non-Threatening & Supportive Ways

As Frank Perham, vice president of community mental health and housing at Lisle, Ill.-based Amita Health, noted, “All healthcare is local.” To address behavioral health needs, Amita is partnering with local government organizations throughout Chicago. The system has several examples of partnerships to highlight in its Evanston, Ill. market. For example, the Evanston Fire Department noticed that repeated ER calls were correlated with the end of the month when people run out of Supplemental Security Income or Social Security Disability Income. Without food, some people resorted to ER visits to get a meal. The fire department identified repeat ER users and Amita sent social workers to their homes. The social workers connected people with group services to address their needs in more efficient, less costly ways.

Amita has also partnered with public libraries to provide mental health services to the community. The initiative started with a social worker in the Evanston Public Library. During the first year, the social worker met with 643 individuals and successfully intervened in several cases, avoiding higher levels of care. In the first six months of the program at the Uptown Library Branch, Amita’s social worker met with 510 library patrons, 43 percent of whom were homeless.

“Many people would never walk into a mental health clinic for services, but there is less stigma when services are offered in a setting like the library,” Mr. Perham explained. Social workers connect library patrons with primary care referrals and outpatient behavioral health services, as well as food, shelter and job resources.

Improving Public Health and Life Expectancies through Behavior Change Programs

“In the neighborhoods served by Rush University Medical Center, life expectancies are around 69 years of age, compared to 81 to 85 in the Chicago Loop area. We want to close that gap,” said Ashleigh Mansker, ambulatory licensed clinical social worker at Rush University Medical Center.

To address this issue, Chicago-based Rush obtained grants from the Retirement Research Foundation and the Cigna Foundation. The Health Legacy Program targets African American women and inspires behavioral change. Participants meet twice a week for six weeks, working with professional fitness instructors and nutritionists. Last year, the program added a social determinants of health screener to immediately connect women with additional resources using technology from NowPow.

“Our staff meet with churches and other community organizations that host the Health Legacy Program. Many women have lost significant weight and developed regular fitness routines. Volunteers collect data to quantify the impact on community members,” Ms. Mansker explained. The results have been so positive that Rush has committed to continue the program.

Addressing Social Determinants of Health at the Doctor’s Office and in the Community

Lurie Children’s Hospital’s Healthy Communities initiative is designed to improve health equity for Chicago children. With Cigna Foundation funding, Chicago-based Lurie Children’s has developed a social determinants of health screening tool.

“When you start asking people questions systematically, you learn things you didn’t know before. Often only 10 percent of a population’s health is due to access to care. The rest may be due to the social and physical environment, behavior or genetics,” said Karen Sheehan, MD, professor of pediatrics and preventive medicine at Northwestern University’s Feinberg School of Medicine.

Cigna Foundation also funded a long-term follow-up study of the Chicago Youth Program. Researchers identified 250 program participants from the early 1990s. The study found that youth program participants were twice as likely to have graduated from college, three times as likely to be in good health, less likely to live in government housing or have food insecurity, and more likely to have money at the end of the month.

“Philanthropy from organizations like Cigna allows healthcare organizations to offer services that have a positive downstream impact for communities,” noted Dr. Sheehan.

Cigna One HealthSM HMO for the Chicago Area

Cigna One HealthSM is our new approach to HMO health benefits designed to meet the needs of employers and their employees in the Chicago area. Flexible funding and benefits, coordinated care and customer advocacy are packaged together to help provide more savings and value for employers – and quality care and whole health for their employees. More than 6,000 local providers1 and well-respected medical centers, including Loyola, Northwestern Medicine, Rush, University of Chicago, and more. There is a potential 20% Total Medical Cost savings.2 Click here for more information.

1. Cigna internal analysis of contracted providers as of 10/1/2018. Subject to change.
2. Percentage of savings is estimated based on an internal national Cigna study conducted in 2018 comparing Cigna’s One Health with Cigna’s Open Access Plus (OAP) plans with the same benefit structure, deductibles, copay and out-of-pocket maximum limits. Savings are not guaranteed and will vary depending on plan design, geographic distribution and utilization patterns. Medical cost savings do not directly translate to rate or premium rates.

Where We Are and Whom to Contact

Smaller Business
51-499 employees*

525 West Monroe Street, Suite 1650
Chicago, IL 60661
Telephone: 312.648.2460

Medical

Brent K. Smith
Vice President of Sales
312.698.5103
Brent.Smith2@Cigna.com

Dental
CGI

Carson Shedd
Regional Market Manager
312.548.2019
Carson.Shedd@Cigna.com

 

Medium Business
500 - 4,999 employees**

525 West Monroe Street, Suite 1650
Chicago, IL 60661

Medical

Matt Alberico
Cigna Sales Manager
312.648.2324
Matthew.Alberico@Cigna.com

Dental
CGI

Carson Shedd
Regional Market Manager
312.548.2019
Carson.Shedd@Cigna.com

Large Employers
5,000 or more employees

525 West Monroe Street, Suite 1650
Chicago, IL 60661

Medical

Thanh Truong
Vice President
860.306.0879
Thanh.Truong@Cigna.com

Dental
CGI

Alan Carkner
VP of Sales – National
312.720.0103
Alan.Carkner@Cigna.com

Global Health Benefits

Dave Harr
312.648.7581
David.Harr@Cigna.com

Ashley Vander Linde
860.491.5011
Ashley.VanderLinde@Cigna.com

Individual Private Medical Insurance

Tom Craparo
Sales Representative
954.514.6879
Thomas.Craparo@Cigna.com

*In most states, Cigna offers group insurance coverage to employers with 51 or more full-time employees, as well as administrative services for self-funded plan with as few as 25 full-time employees. For more information about your state, contact your Cigna sales representative.

** Medium Business employers have 501 - 4,999 employees or may have more than 5,000 employees and are located in a single state.

Smaller Business
51-499 employees*

525 West Monroe Street, Suite 1650
Chicago, IL 60661
Telephone: 312.648.2460

Medical

Brent K. Smith
Vice President of Sales
312.698.5103
Brent.Smith2@Cigna.com

Dental
CGI

Carson Shedd
Regional Market Manager
312.548.2019
Carson.Shedd@Cigna.com

Medium Business
500 - 4,999 employees**

11595 N. Meridian St., Ste 500
Carmel IN 46032

Medical

Matt Alberico
Cigna Sales Manager
312.648.2324
Matthew.Alberico@Cigna.com

Dental
CGI

Carson Shedd
Regional Market Manager
312.548.2019
Carson.Shedd@Cigna.com

Large Employers
5,000 or more employees

11595 N. Meridian St., Ste 500
Carmel IN 46032

Medical

Thanh Truong
Vice President
860.306.0879
Thanh.Truong@Cigna.com

Dental
CGI

Alan Carkner
Vice President of Sales – National
312.720.0103
Alan.Carkner@Cigna.com

Global Health Benefits

Dave Harr
312.648.7581
David.Harr@Cigna.com

Ashley Vander Linde
860.491.5011
Ashley.VanderLinde@Cigna.com

Individual Private Medical Insurance

Tom Craparo
Sales Representative
954.514.6879
Thomas.Craparo@Cigna.com

*In most states, Cigna offers group insurance coverage to employers with 51 or more full-time employees, as well as administrative services for self-funded plan with as few as 25 full-time employees. For more information about your state, contact your Cigna sales representative.

** Medium Business employers have 501 - 4,999 employees or may have more than 5,000 employees and are located in a single state.

Smaller Business
51-499 employees*

3 Summit Park Drive, Suite 250
Independence, OH  44131
Telephone: 216.642.1826

Medical

Brent K. Smith
Vice President of Sales
312.698.5103
Brent.Smith2@Cigna.com

Dental
CGI

Detroit
Ryan Beckett
Regional Market Manager
248.226.9455
Ryan.Beckett@Cigna.com

Medium Business
500 - 4,999 employees**

400 Galleria Officentre
Southfield, MI  48034
Phone: 248.226.9364
Fax: 248.226.9425

Medical

Matthew Alberico
Sales Manager
312.648.2324
Matthew.Alberico@Cigna.com

Dental
CGI

Detroit
Ryan Beckett
Regional Market Manager
248.226.9455
Ryan.Beckett@Cigna.com

Large Employers
5,000 or more employees

400 Galleria Officentre
Southfield, MI  48034
Phone: 248.226.9364
Fax: 248.226.9425

Medical

Paul Fruhwirth
Vice President
312.244.9713
Paul.Fruhwirth@Cigna.com

Dental
CGI

Alan Carkner
Vice President of Sales – National
312.720.0103
Alan.Carkner@Cigna.com

Global Health Benefits

David Harr
312.648.7581
David.Harr@Cigna.com

*In most states, Cigna offers group insurance coverage to employers with 51 or more full-time employees, as well as administrative services for self-funded plan with as few as 25 full-time employees. For more information about your state, contact your Cigna sales representative.

** Medium Business employers have 501 - 4,999 employees or may have more than 5,000 employees and are located in a single state.

Smaller Business
51-499 employees*

525 West Monroe Street, Suite 1650
Chicago, IL 60661
Telephone: 312.648.2460

Medical

Brent K. Smith
Vice President of Sales
312.698.5103
Brent.Smith2@Cigna.com

Dental
CGI

Regional Market Manager
Craig Winter
952.270.1937
Craig.Winter@Cigna.com

Medium Business
500 - 4,999 employees**

11095 Viking Dr.
Eden Prairie, MN 55344
Telephone: 952.996.2144
Fax: 952.996.2158

Medical

Matt Alberico
Cigna Sales Manager
312.648.2324
Matthew.Alberico@Cigna.com

Dental
CGI

Craig Winter
Regional Market Manager
952.270.1937
Craig.Winter@Cigna.com

Large Employers
5,000 or more employees

11095 Viking Dr.
Eden Prairie, MN 55344
Telephone: 952.996.2144
Fax: 952.996.2158

Medical

Paul Fruhwirth
Vice President
312.244.9713
Paul.Fruhwirth@Cigna.com

Dental
CGI

Alan Carkner
VP of Sales – National
312.720.0103
Alan.Carkner@Cigna.com

Global Health Benefits

Ashley Vander Linde
860.491.5011
Ashley.VanderLinde@Cigna.com

Individual Private Medical Insurance

Tom Craparo
Sales Representative
954.514.6879
Thomas.Craparo@Cigna.com

*In most states, Cigna offers group insurance coverage to employers with 51 or more full-time employees, as well as administrative services for self-funded plan with as few as 25 full-time employees. For more information about your state, contact your Cigna sales representative.

** Medium Business employers have 501 - 4,999 employees or may have more than 5,000 employees and are located in a single state.

Smaller Business
51-499 employees*

525 West Monroe Street, Suite 1650
Chicago, IL 60661
Telephone: 312.648.2460

Medical

Brent K. Smith
Vice President of Sales
312.698.5103
Brent.Smith2@Cigna.com

Dental
CGI

Craig Winter
Regional Market Manager
952.270.1937
Craig.Winter@Cigna.com

Carson Shedd
Regional Market Manager
312.548.2019
Carson.Shedd@Cigna.com

Medium Business
500 - 4,999 employees**

2675 N. Mayfair Road, Suite 210
Wauwatosa WI 53226
Phone: 414.256.3310
Fax: 414.256.3328

Medical

Matt Alberico
Cigna Sales Manager
312.648.2324
Matthew.Alberico@Cigna.com

Dental
CGI

Craig Winter
Regional Market Manager
952.270.1937
Craig.Winter@Cigna.com

Carson Shedd
Regional Market Manager
312.548.2019
Carson.Shedd@Cigna.com

Large Employers
5,000 or more employees

2675 N. Mayfair Road, Suite 210
Wauwatosa WI 53226
Phone: 414.256.3310
Fax: 414.256.3328

Medical

Paul Fruhwirth
Vice President
312.244.9713
Paul.Fruhwirth@Cigna.com

Dental
CGI

Alan Carkner
Vice President of Sales – National
312.720.0103
Alan.Carkner@Cigna.com

Global Health Benefits

Ashley Vander Linde
860.491.5011
Ashley.VanderLinde@Cigna.com

Individual Private Medical Insurance

Tom Craparo
Sales Representative
954.514.6879
Thomas.Craparo@Cigna.com

*In most states, Cigna offers group insurance coverage to employers with 51 or more full-time employees, as well as administrative services for self-funded plan with as few as 25 full-time employees. For more information about your state, contact your Cigna sales representative.

** Medium Business employers have 501 - 4,999 employees or may have more than 5,000 employees and are located in a single state.